Support

Set up SwipeRemote

A few minutes, once. After that your iPhone connects to the TV the moment you open the app. Stuck? Jump to troubleshooting or email us.

Before you start

TV
A Samsung smart TV from 2016 or later (Tizen), including The Frame.
iPhone
iOS 26 or later.
Network
Your iPhone and TV on the same Wi‑Fi network. Not a guest network. The internet itself isn't needed.
Accounts
None. No Samsung account, no SmartThings, no sign-in.

No TV nearby? Tap Try without a TV on the welcome screen to explore every control in demo mode.

Pair your TV

  1. Turn the TV on. Use its remote or the button under the TV. The first time, it needs to be fully on, not in standby.
  2. Join the same Wi‑Fi. Connect your iPhone to the network your TV uses. Guest and "IoT" networks usually keep devices apart, so avoid them.
  3. Open SwipeRemote and allow Local Network. iOS asks once. SwipeRemote needs it to find your TV and talk to it.
  4. Choose your TV. It shows up by name within a few seconds. If it doesn't, see SwipeRemote can't find my TV.
  5. Choose Allow on the TV. The TV asks whether to allow SwipeRemote iPhone to connect. Select Allow within about 30 seconds.
  6. Two one-time tweaks (recommended). Set Access Notification to First time only so the TV stops asking, and turn on Power On with Mobile so SwipeRemote can switch the TV on.

SwipeRemote remembers the pairing. If you use iCloud Keychain, your other iPhones signed in to the same Apple Account usually won't need to pair again.

No remote handy?

You need to select Allow on the TV once. Any of these work:

  • The TV Controller. Most Samsung TVs have a small button or joystick on the underside, usually at the bottom centre or on the back near the bottom right. Press it to bring up the on-screen controls. Depending on the model, push the joystick to move and press to select, or press the single button to move and press and hold to select.
  • Your iPhone's Control Center remote. If your TV supports AirPlay and is already in Apple's Home app, open Control Center, tap Remote, choose the TV and select Allow.
  • The SmartThings app. If you already use Samsung's SmartThings app with this TV, its remote can select Allow.

Stop the Allow prompt from coming back

Samsung TVs keep a list of the phones allowed to control them in Device Connection Manager. Open it with the path for your TV's year (not sure?):

2022 and newer

  1. Settings
  2. All Settings
  3. Connection
  4. External Device Manager
  5. Device Connection Manager

On some models, External Device Manager is under General & Privacy instead of Connection.

2016 to 2021

  1. Settings
  2. General
  3. External Device Manager
  4. Device Connection Manager

Then set Access Notification

  1. Access Notification
  2. First time only

Now the TV asks only the first time a new device connects. If it's set to Ask every time, the Allow message comes back on every connection. Avoid Off: on some TVs it blocks new devices without asking.

If you chose Deny by mistake

The TV remembers a Deny. In Device Connection Manager, open Device List, select SwipeRemote iPhone and set it to Allow (or delete it). Then tap Try again in SwipeRemote.

Turn the TV on from standby

Switching a TV off always works. To switch it on, the TV has to keep listening to the network while in standby. That's the Power On with Mobile setting. Turn it on once:

2022 and newer

  1. Settings
  2. All Settings
  3. Connection
  4. Network
  5. Expert Settings
  6. Power On with Mobile

2017 to 2021

  1. Settings
  2. General
  3. Network
  4. Expert Settings
  5. Power On with Mobile

On some TVs it's called Turn on from mobile device.

2016 models usually don't have this setting. SwipeRemote still controls them while they're on, and can switch them off.

How well it works depends on the year. Most 2022 and newer TVs wake reliably, on Wi‑Fi or a cable. On 2017–2021 TVs it varies by model, and a TV on a network cable wakes more reliably than one on Wi‑Fi. The test below tells you in under a minute whether your TV can.

Make it reliable

  • If IP Remote appears in the same Expert Settings menu, set it to Enable too. Samsung recommends it alongside Power On with Mobile.
  • After switching the TV off, give it about 20 seconds before switching it back on. SwipeRemote waits for you if you're early.
  • Keep the TV plugged in. A smart plug, a switched-off socket or a power cut means there is no standby to wake from.
  • TV on a network cable? SwipeRemote needs the TV's wired MAC address. Find it at Settings › Support › About This TV and enter it in SwipeRemote under Settings › TVs.
  • Give the TV a fixed address. In your router's settings, reserve the TV's IP address (often called DHCP reservation) so SwipeRemote always finds it straight away.
  • Check it works: in SwipeRemote, open Settings › Power › Test turning on.

Which year is my TV?

Find the model code at Settings › Support › About This TV, or on the label on the back. In most Samsung model codes, one letter gives the year:

2016 to 2021
K = 2016, M = 2017, N = 2018, R = 2019, T = 2020, A = 2021
2022 and newer
B = 2022, C = 2023, D = 2024, F = 2025

For example, UA55AU7700 is a 2021 model and QA65Q80C is a 2023 model. If your TV's letter isn't listed, it's a newer model: use the 2022 and newer menus. Menu names shift a little between years and firmware updates, so if a path doesn't match, try the other one.

Troubleshooting

  • SwipeRemote can't find my TV
    • Make sure the TV is on and connected to Wi‑Fi or a network cable.
    • Check your iPhone is on the same network as the TV, not a guest network. Some routers put 2.4 GHz, 5 GHz or wired devices on separate networks; they must be on the same one.
    • Check Local Network access: iPhone Settings › Privacy & Security › Local Network › SwipeRemote should be on.
    • Turn off any VPN on your iPhone for a moment; some block local devices.
    • Add the TV by its IP address: in SwipeRemote's Find my TV step, tap Don't see it? and type the address. You'll find it on the TV under Network › Network Status › IP Settings.
  • It used to work, but now it can't connect
    • Your router may have given the TV a new address. SwipeRemote looks for it again by itself; give it a few seconds with the TV fully on.
    • If it still can't find the TV, check its address on the TV (Network › Network Status › IP Settings) and update it in SwipeRemote under Settings › TVs. Reserving the TV's address in your router stops this happening again.
    • New router or new Wi‑Fi name? Connect the TV and your iPhone to the new network, then add the TV again.
    • After a TV reset or software update the TV may forget SwipeRemote. In Settings › TVs, choose the TV and tap Re-pair, then choose Allow on the TV. If that fails, tap Forget TV and add it again.
  • The Allow message never appears on the TV
    • The TV must be fully on, showing a picture, not in standby.
    • Check Access Notification isn't set to Off. Choose First time only.
    • Make sure the phone and TV are on the same network (see above). The TV refuses connections from other networks without saying so.
    • Restart the TV properly: unplug it for 30 seconds, plug it back in, then try again.
    • A few 2016 models pair only with a PIN code. SwipeRemote doesn't support those yet.
  • "TV blocked this phone", or I chose Deny

    Open Device Connection Manager › Device List on the TV, set SwipeRemote iPhone to Allow (or delete it), then tap Try again in SwipeRemote. Where's Device Connection Manager?

  • The TV asks me to Allow every time

    Set Access Notification to First time only in Device Connection Manager. Show me where.

  • SwipeRemote can't turn the TV on
    • Turn on Power On with Mobile (or Turn on from mobile device), and set IP Remote to Enable if your TV has it.
    • Wait about 20 seconds after switching off before switching on again.
    • If the TV uses a network cable, enter its wired MAC address in SwipeRemote's Settings.
    • Make sure the TV is plugged in and the socket is on.
    • Some 2017–2021 TVs on Wi‑Fi can't be woken over the network at all. A network cable to the TV often fixes it.
    • If it still won't wake, switch the TV on with its own remote or button. SwipeRemote connects as soon as it's on, and everything else works as normal.
  • My Frame TV goes to Art Mode instead of switching off

    That's how The Frame's power button works. A tap switches between Art Mode and TV. To switch it off completely, press and hold the power button in SwipeRemote.

  • Typing doesn't show up on the TV
    • Open a search or text box on the TV first. SwipeRemote's keyboard opens by itself when the TV is ready for text.
    • Some apps, including YouTube and Prime Video, draw their own on-screen keyboard and ignore typed text. Use the trackpad on their keyboard, or their voice search.
    • The TV accepts up to 250 characters at a time.
  • Voice commands don't work
    • Allow the microphone: iPhone Settings › Privacy & Security › Microphone › SwipeRemote.
    • The first time, iOS may need a minute to download its speech model.
    • Hold the mic while you speak and let go when you're done.
    • Say the app's name as it appears on your TV. Try open YouTube, volume up, Netflix kholo or awaaz kam karo.
  • An app is missing from my shortcuts

    SwipeRemote shows only apps installed on your TV. Install the app on the TV, then in SwipeRemote open Settings › Apps › Rescan installed apps. You can also tap + at the end of the app row to add or reorder apps.

  • Widgets, Control Center or Siri don't control the TV
    • Open SwipeRemote at least once and allow Local Network first; iOS won't ask from a widget.
    • Your iPhone needs to be on your home Wi‑Fi.
    • They control the TV you used last. Switch TVs in the app.
    • Siri phrases need the app's name: Turn on the TV with SwipeRemote.
  • It stops working when I leave home

    That's by design. SwipeRemote only works on the same Wi‑Fi network as your TV, so nothing has to go through the internet.

  • My iPhone's volume buttons don't change the TV volume

    Apple doesn't allow App Store apps to take over the volume buttons. Use the volume keys in SwipeRemote, the Control Center and Lock Screen volume controls, a widget, or Siri: Turn the TV up with SwipeRemote.

Still stuck? Email us.

hello@devfob.com. Please include your iPhone model, iOS version, TV model (Settings › Support › About This TV) and what happened. A connection log helps a lot: SwipeRemote › Settings › Diagnostics › Export log. Your pairing key is hidden in it, but it can include text you typed on the TV, so have a look before you send it. We read every email.

Email support